Frequently Asked Questions

• How can I learn more about Byline?
  
  Start by taking a look at the video tour, and browsing the forum.
  If you still have unanswered questions, don’t hesitate to email or tweet @pfsupport.

• When viewing an item, what is the function of each button in the toolbar?
  
  Link — Open the web page linked to by the item in Byline’s built-in browser.
  Send — Open the page in Safari or send a link by email.
  Star — Add or remove the item from your list of starred items.
  Share — Add or remove the item from your list of shared items.
  Note — Create and share a note which links to the page.

• How can I access Byline’s settings?
  
  You can find Byline’s settings within the main Settings interface of your iPhone or iPod Touch.
  Here’s a brief explanation of each available setting:
  
  Automatic Syncing
  If enabled, Byline will automatically sync with Google Reader when 30 minutes or more have elapsed since the last full sync. If disabled, you will have to refresh manually to see new items. Byline will always sync the read/starred/shared status of items automatically.
  
  Landscape Mode
  If enabled, Byline will switch to landscape mode when the device is rotated.
  
  Show
  Allows you set the number of items loaded and cached for each of your lists.
  
  Sort by Oldest
  If enabled, items will be sorted in reverse chronological order. This setting does not affect the “Starred Items” and “Notes” lists.
  
  Folders — Keep Read Items
  If enabled, Byline will load read as well as unread items from your folders.
  
  Offline Browsing — Cache by Wi-Fi Only
  If enabled, Byline won’t cache items over a 3G or Edge connection. This is recommended if you are using your iPhone abroad with data roaming turned on or if you have a metered data plan.
  
  Offline Browsing — Cache Images
  If enabled, Byline will cache images (and other content) embedded in your feed items.
  
  Offline Browsing — Cache Web Pages
  Allows you to control whether or not Byline should cache web pages linked to by the items in your “New Items”, “Starred Items” and “Notes” lists.
  
  Home Screen — Show Unread Count
  If enabled, the total number of unread items across all your lists in Byline will be displayed on the home screen.
  
  Google Account — Email
  Change this to log in to a different Google Reader account. You will be prompted for your password the next time you open Byline.

• Can I view images in my feed items when I’m offline?
  
  Yes. Byline can cache full feed content, including images, for up to 200 recent items from each of your lists. In addition, Byline can cache complete web pages linked to by up to 200 of your most recent new items, starred items and notes. See the answer above for details of how Byline’s settings affect offline browsing.

• How do I add notes?
  
  Google Reader lets you create a note from any website you visit. This is a great way to mark a page that doesn’t appear in one of your news feeds for offline browsing in Byline.
  
  To create a note within Byline, just tap the button on the far right of the toolbar. If you’re currently viewing an item or web page, a link will be attached to the note automatically.
  
  To create a note from your Mac or PC, use the “Note in Reader” bookmarklet found on your notes page in Google Reader. To use this bookmarklet from your iPhone or iPod Touch, simply add it to your browser’s toolbar or bookmarks menu and set iTunes to sync your bookmarks.

• How do I subscribe to feeds?
  
  You can’t do this from within Byline, but you can subscribe to feeds directly from Safari on your iPhone or iPod Touch using a bookmarklet provided by Google. Simply visit the Google Reader goodies page from your Mac or PC, drag the bookmarklet under the “Subscribe as you surf” heading to your browser’s toolbar, and set iTunes to sync bookmarks.

• Will Byline be updated regularly?
  
  Yes, we plan to release updates to Byline on a regular basis. If you’d like to wait for a particular feature before you consider buying Byline, you can subscribe to the Release Notes feed.
  
  

• Are my login details kept secure?
  
  Yes. Your password is sent directly to Google over a secure connection, and is never stored on the device.

• Why don’t Byline’s unread counts match up with Google Reader?
  
  The unread counts within Byline and on the home screen represent the number of items available offline within Byline, which is not necessarily as many as the total number of items available from your Google Reader account.

Contact Us

Please email or tweet @pfsupport if you have any questions or comments.